Citizens Advice says providers of services such as energy, banking, phone and internet should guarantee the ‘right to talk to a human’Stop relying on AI chatbots for customer care and guarantee the “right to talk to a human”, Citizens Advice has urged essential service providers, as research found they wasted time, caused stress and delayed proble…
Stop relying on chatbots for customer care, UK service providers urged
Citizens Advice says providers of services such as energy, banking, phone and internet should guarantee the ‘right to talk to a human’Stop relying on AI chatbots for customer care and guarantee the “right to talk to a human”, Citizens Advice has urged essential service providers, as research found they wasted time, caused stress and delayed proble…
Originally reported by The Guardian Technology
More like this
All Technology
OpenAI forms math advisory group as its AI resolves more than 100 open problems
The group won't be given leeway to slow down or redirect OpenAI's ongoing mathematical research.
Discover what’s next: 5 days left to save up to $200 on your TechCrunch Disrupt 2026 ticket
5 days left to save up to $200 on your TechCrunch Disrupt 2026 pass + 50% off a second one. Join 10,000+ founders, inv…
Meta’s Muse is outpacing ChatGPT’s early mobile launch
Meta’s new AI agent Muse has racked up more downloads and daily active users in the U.S. and Canada than ChatGPT did o…